Gippsland Water has a number of payment options available for customers to pay their account.
If you hold a Health Care Card, DVA or Pension Card you may be entitled to a concession on your residential account, please refer to our rebates and concessions information to ensure you are receiving your full concession.
Pay your account online with Gippsland Water
The online account service is free and provides a secure environment for customers to safely make credit card payments using Master Card or Visa. You can choose to make part payments or payment in full.
You must register to receive an account login and password. Once you are logged in you will be able to view account details, outstanding balances and confirm any payments received up to the previous business day.
Please note, customers using Microsoft Internet Explorer version I.E8 may have difficulty using this service.
Online account registration
Centrepay
Centrepay is a free bill paying service offered to Centrelink customers. Through Centrepay you can choose to have money regularly deducted from your Centrelink payment.
Centrepay does not charge you to transfer the money to your Gippsland Water account and the service is voluntary so you can stop or change the deduction at any time.
Just call Gippsland Water on 1800 050 500 to discuss your needs. Once you have completed the application form, please send it to Gippsland Water.
Centrepay application form
Direct Debit
Direct Debit is a convenient way of paying your water account.
The following options of paying your water account by direct debit are available:
Payment when account is due
Payment when the account is due enables you to direct debit the total of your bill on the due date. This means that every four months when you receive your Gippsland Water account, the total sum is deducted on the due date from your nominated banking account held at any bank, credit union or financial institution.
Payments by instalments
Payments by instalments enable you to pay small amounts more frequently. This means regular periodic payments are automatically deducted from your nominated banking account at any bank, credit union or financial institution. You may select whether you would like your payments to be deducted weekly, fortnightly, 4 weekly or monthly.
Both direct debit payment alternatives offer you the option of contacting Gippsland Water three business days in advance to defer the payment if the funds in your nominated account are low. Please contact Gippsland Water's Customer Service Centre should you wish to discuss this matter further.
To apply for Direct Debit please complete the application form and send it to Gippsland Water. By completing this form, you authorise Gippsland Water to automatically deduct the agreed funds from your bank, credit union or financial institution according to the terms detailed in the service agreement.
If you select the option to pay by instalments, a Gippsland Water officer will contact you to arrange your direct debit payment.
Direct Debit Officer
Gippsland Water
Reply Paid 348
Traralgon VIC 3844
Customers who would like more information on direct debit payments may contact Gippsland Water on freecall 1800 050 500 or email us.
Direct Debit application form
Easyway payment card
Easyway is a card that makes it easier for customers in an agreed payment arrangement. An Easyway payment plan lets customers pay regular instalments of an agreed amount at the post office, over the internet, using BPay, or over the phone.
Call us on 1800 050 500 to arrange to have an Easyway card sent to you.
24 hour credit card payment
You can pay your Gippsland Water account with our 24-hour online credit card payment option. Or call 13 18 16 with your Gippsland Water Billpay Code of 0368 and billpay account reference number and have your credit card details handy.
BPAY
BPay lets you use your phone or internet banking service to pay your Gippsland Water accounts.
Gippsland Water's biller code number - 3475 . Please quote this number when paying your account using BPay.
Mail
Please forward your cheque or money order made payable to Gippsland Water to:
Accounts Receivable
PO Box GW
Traralgon, 3844
In person at Australia Post or Gippsland Water’s Traralgon office
Cash, cheque or EFT payments for your account can be received at either Gippsland Water's Traralgon Office at Hazelwood Road, Traralgon or at any Australia Post* outlet.
*Please note that Australia Post only processes cheque or savings EFT transactions, NOT credit card transactions. |